Exhibitor FAQs

  • Exhibitor FAQs

    If you have any questions you may find the answer to what you are looking for below.

    Should you not find the answer you are looking for, then please contact our Customer Services Team who will be happy to help.

    Customer Services Helpline
    +44 (0) 208 271 2174

  • Check them out below...

    • General

      What is Aircraft Interiors Expo?
      Aircraft Interiors Expo is the unrivalled launch pad for tomorrow’s designs in cabin interiors, in-flight entertainment, connectivity and passenger services. Spread over the course of three days. Aircraft Interiors Expo provides you with the perfect opportunity to network, share insight and conduct business with major international, low-cost and business airline purchasers and a multitude of suppliers covering the entire supply chain.
      Why should I attend the show?
      If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity and passenger services, and then this is the industry event you cannot afford to miss. The show enables you to network and build relationships with key-decision makers in the industry, whilst staying ahead of the curve by updating your industry knowledge, understanding trends and discovering new product & partners.
      Who visits?
      Aircraft Interiors Expo goes from strength to strength every year and is truly a unique place where the aircraft interiors industry meets to conduct business, see the latest innovations and trend and to network all under one roof.
      Who can attend Aircraft Interiors Expo?
      Aircraft Interiors Expo has a strict admissions policy and is open only to those involved in the aircraft interiors industry. For more information click here.
      How much does it cost to visit the show?
      To go to the Exhibition Only it is FREE if you pre-register, otherwise its €50 at the door.
      What are the main contact details if I have a question?
      Customer Services Helpline’s phone number is +44 (0) 208 271 2174, however, the event teams contact details can be located here.
      Who is exhibiting at Aircraft Interiors Expo?
      A comprehensive list of who is exhibiting at our exhibition can be found here. Do regularly check this directory as exhibitors sign up on a daily basis.
      Is WIFI available at the show?
      There are dedicated WIFI zones in the exhibition however you can purchase WIFI on an hourly and daily rate via the Hamburg Messe.
      What time are the hospitality evenings?
      All exhibitors and attendees are invited to attend the hospitality evenings on Tuesday and Wednesday from 17:00-19:00 in the exhibition halls. The evenings provide the ideal opportunity to meet with your peers and network with this year's event attendees while enjoying refreshments.
      When is the conference?
      Date: Monday 9th April 2018
      Time: 09:30 – 18:00
      For more information about the conference and to view the full programme click here.
      What is the venue address?
      Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.
      What is the venue website?
      Exhibition Venue: http://hamburg-messe.de/en/

    • Venue Information

      Is there any parking?
      For information on parking, please go to: http://hamburg-messe.de/en/travel-and-accommodation/road-travel/
      Is there any disabled access?
      The Expo is primarily located on the ground floor, and access to upper levels is possible via lifts or escalators. For assistance, please contact a member of the organising team located at the entrances.
      Where is the exhibitor access?
      Exhibitor access can be found via gate B6 between East and South Entrances.
      Where do onsite deliveries go?
      For details please contact the AIX Operations team: aix.operations@reedexpo.co.uk.
      Are there any cash machines?
      There is a cash machine at the East Entrance near the Organiser’s Office and also at the South Entrance.
      Are there any places to buy food and drinks?
      Snack bars serving light refreshments are located in each hall and between halls with full serving restaurant in Hall B3 and B7.
      Cloakroom facilities are available in the East and South Entrance. There is a charge of approx. €2 per item.
      Organisers Office
      Aircraft Interiors Expo main organiser’s office is located within the East Entrance just past the registration desks on the right hand side.
      Stand Enquiries
      If you would like to discuss the possibility of taking a stand/booth at any Aircraft Interiors Expo events with one of our sales team, please visit our sales lounge located in the East entrance. Alternatively, complete a stand request form and one of our sales team will contact you.
      Taxi Service
      Taxi services will be available outside all entrances.

    • Travel

      How do I plan my travel and accommodation?
      To aid with your travel and accommodation planning Aircraft Interiors Expo works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Travel and accommodation can be secured via our Venue & Travel page.
      Do I require a visa to enter Germany, if so how do I obtain one?
      If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend Aircraft Interiors Expo.

      To request a letter to take to your local consulate, contact our customer service team on +44 (0) 208 271 2174 or aixhamburg.helpline@reedexpo.co.uk.

    • Exhibitors

      How do I contact the Hamburg Messe?
      Messeplatz 1, 20357 Hamburg, Germany
      +49 40 3569-0 
      How do I exhibit at Aircraft Interiors Expo?
      Exhibiting at our show couldn’t be easier, simply contact a member of our sales team with your stand requirements.
      Contact the Sales Team
      What is the exhibitor portal?
      The exhibitor portal is a dedicated area for exhibitors where they can upload and share company information, brochures, product information, videos and much more. Providing all website visitors with a true understanding of what each exhibiting company does. It is also where will be able to access the Exhibitor Manual is which contains stand plan deadlines, electricity deadlines, etc.
      How do I access the exhibitor portal?
      The exhibitor portal can be accessed via the link below, you should already have your log in details if you are a registered exhibitor. If you have forgotten them, click here.

      Exhibitor Portal log in
      How do I get an exhibitor manual?
      The exhibitor manual can be accessed via the Exhibitor Portal.
      What are the key deadlines for the show, e.g. Catalogue entry, etc?
      For the full checklist take a look at our Top tips section.

      What sponsorship opportunities do you have and who do I contact?
      Sponsorship can play a key part in your show strategy as well as wider business goals, whilst we have a vast number of sponsorship opportunities we can also devise bespoke offerings and packages for you.

      Contact Daniel Kazimierczak
      How do I get badges for my exhibiting staff?
      Badge can be registered via the exhibitor portal, there is a button located on the right hand side of the screen once you have logged in.

      Badges will be available in PDF format as you register your stand personnel, simply print them off and bring them with you. Duplicates can be printed off onsite from Monday 9th April after 12pm.


      All other company personnel wishing to attend the show will have to register as a visitor on the Aircraft Interiors Expo Website - www.aircraftinteriorsexpo.com 
      When are stand plans due?
      Stand plans, detailing the stand layout and relevant heights must be submitted to the operations team at Reed Exhibitions no later than Friday 27th January 2018.
      How can I find out how much I have paid and what I have been invoiced?
      Contact our credit control department on: +44(0)121 746 4627.
      How do I order the lead scanner?
      All required information can be found on the exhibitor portal when you register your stand staff / exhibitor badges or you can alternatively contact the following:
      LiveBuzz Exhibitor Services Team
      0843 178 1283
      When can exhibitors access the venue for build purposes?
      Friday 6th April
      0800 - 2000 Space Only stand construction

      Saturday 7th April
      0800 - 2000 Space Only stand construction

      Sunday 8th April
      0800 - 2000 Space Only stand construction
      1200 - 2000 Shell Scheme interior display

      Monday 9th April
      0800 - 2000 Space Only stand construction
      0800 - 2000 Shell Scheme interior display
      When do exhibitors have to dismantle their stands by?
      Thursday 12th April
      1730 - 2000 Removal of portable exhibits & displays
      1800 - 2100 Dismantling of stand fitting

      Friday 13th April
      0800 - 2000 Dismantling of stand fitting

      Saturday 14th April
      0800 - 1600 Dismantling of Stand fitting 

    • Service, Safety and Security at our Events

      The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.


      Everyone attending our events should be aware that the following are in place:

      • Customer Service staff may approach you to assist you outside, at entry or inside the event
      • Staff and attendees are required to wear ID badges provided
      • Bag checks are in operation at our events
      • Walkthrough or hand held scanners may be in operation at our events
      • CCTV in operation at our events is monitored and recorded
      • Uniformed and covert Security Guards are in attendance at our events
      • Uniformed and covert Police are in attendance at some of our events
      • Canine Security and Detection is in operation at some of our events

      Everyone attending our events is requested to:

      • Keep personal property with you at all times and do not leave any items unattended
      • Report anything that looks unusual, suspicious or just out of place to a member of event staff
      • Remain patient and courteous with event staff undertaking security checks
      • Follow the instructions of event staff at all times
      • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
      • Carry a recognised form of photo ID with them at all times

      If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.