Seminar Programme

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  • Case Study: The Medium is the Message

    Tuesday11:00 - 11:4510 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    An in-depth look at how JetBlue is innovating content to deliver the best Wi-Fi in the sky, including: The technology and business vision How an unbroken con...

    • Language: English

  • Workshop: Holistic Service Design in Aviation

    Tuesday12:00 - 13:0010 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    The customer journey. Such a trivial concept when making the physical journey. But when services are scattered and crowded with different actors, and businesses...

    • Language: English

  • Discussion: Technology in the DNA of the journey

    Tuesday14:00 - 15:0010 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Current and emerging technologies are now part of the DNA of the passenger journey. This interactive panel session will focus on solutions that can create a uni...

    • Language: English

  • Gen Y/Z traveller – it’s a love/hate relationship!

    Tuesday15:30 - 16:1510 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    How empowering the passenger is not optional, including: The untapped potential of the travel journey.  Lessons learnt and shared between the hotel and airli...

    • Language: English

  • Case Study: Seamless travel experiences at Changi Airport T4

    Wednesday11:00 - 11:4511 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Insights and learnings from a physical and digital perspective with regards to the Changi T4 FAST system. JPA Design will discuss the impact of design thinking ...

    • Language: English

  • Digital innovation and transformation at Hamad International Airport, Qatar

    Wednesday12:00 - 12:3011 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Qatar’s award-winning airport, serving its Doha capital, is considered a thought leader in the industry. Most recently, Hamad International was ranked the 5th b...

    • Language: English

  • Discussion: Big Data, AI, machine learning and automation – the new engines for travel innovation

    Wednesday14:00 - 15:0011 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Future technological innovations to provide travellers with personal and seamless experiences, supported by relevant interactions and services at each touchpoin...

    • Language: English

  • How to build the ultimate travel solution

    Wednesday15:30 - 16:1511 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Fred Finn is the ultimate air traveller. He holds the Guinness World Record for the most air miles flown by a passenger and has experienced the technology that ...

    • Language: English

  • Product Insight - Flying Plaza

    Thursday10:45 - 11:1512 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    The Product Insight sessions are a chance to hear from the technologists first-hand about the innovative solutions that provide airlines and other travel operat...

    • Language: English

  • Product Insight - We.Stream

    Thursday11:15 - 11:4512 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    The Product Insight sessions are a chance to hear from the technologists first-hand about the innovative solutions that provide airlines and other travel operat...

    • Language: English

  • Discussion: One-to-one retailing throughout the travel journey

    Thursday12:00 - 13:0012 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    This session will consider how digital technologies, smart use of data and mobile apps will empower airlines to create more personal and contextual retail offer...

    • Language: English

  • Turkish Airlines: Improving passenger engagement onboard

    Thursday13:15 - 14:0012 Apr 2018
    PTS Seminar Theatre, Hall A2, Hamburg Messe

    Turkish Airlines shares insights into how it is strengthening inboard engagement with passengers and improving connected services, via its cabin management syst...

    • Language: English


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